Frequently asked questions
Here you will find answers to our most frequently asked questions. If you have another question, don't hesitate to contact us!
Do you have a complaint?
Do you offer custom products?
If your company requires custom parts or special designs made from plastic, we can help.
Our Contract - manufacturing & development service is what you need. To see the general brochure and find out more about this service please visit our dedicated page here.
How can I pay for my order?
We offer three methods of payment:
Direct Bank Transfer - transfer the required amount, as per your order confirmation, in our bank account.
PayPal - pay directly using PayPal
Credit Card - we can also accept credit card payments, handled by PayPal. This allow you to pay online with your card.
How can I place an order?
Place an order online, on our store
Placing an order on our store is easy. Online orders placed on our webshop are usually handled faster, as the process of ordering is shortened. Besides this, our automated messages will keep you informed regarding the status of your order and shipment up to date.
Simply add the desired products & quantities in your shopping cart, and then proceed to checkout.
Remember to fill out the order form correctly, as we will use that data to process, invoice and ship your order.
Order by phone
If you wish to do so, you can contact a sales representative that is close to you, and give him a call to further discuss your requirements. On our contact page, you can find all our representatives.
Order by Email
You can also request an offer and order your products via e-mail. Be sure to also include a phone number in your message, as a sales representative will want to discuss with you about your order, to make sure that you are getting everything you need/require for your intended usage of our products.
How can I return a product or an order?
New, unused goods can be returned to Europlast within 14 days. Please contact us at: verkauf@europlast.at. In the case of a withdrawal, the buyer bears the cost of return shipping. Product exchange is not possible.I need a different color or combination of a product
Simply contact us to find out if we can supply the desired product in your color of choice.
Due to the stock availability and general product requests by our clients, some products might not be available immediately in your desired color. Based on the number of products you need and when the partial delivery needs to be made, we can find a one-off solution to meet your needs.
I require a large number of products. Can you make me an offer?
Sure! Please fill out our offer request form, located here.
After filling out the form we'll analyze your requirements and make sure to get back to you as quickly as possible, with a competent offer and solution to your needs and budget.
Shipping options available
When you place an order on our webshop, you can choose one of the following:
Courier (DAP) - a courier will safely deliver your order. The shipping price will be calculated and included in your order total where applicable.
Pickup atltocation (FCA) - this means you come at our factory and pick up the order yourself. This does not add any additional cost to your order.