General

Q: Do I need to create an account to order?
A: No, you can place an order as a guest. However, registering an account allows you to view your order history and manage returns more easily.

Q: Which payment methods do you accept?
A: We accept bank transfer, invoice (for approved business customers), and other payment methods listed at checkout.

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Shipping & Delivery

Q: How long does delivery take?
A: Delivery usually takes 3–7 business days after order confirmation, depending on product availability.

Q: What are the shipping costs?
A: Shipping costs depend on the size, weight, and type of product. Exact costs will be displayed during checkout.

Q: Can I pick up my order myself?
A: Yes, collection is possible by arrangement. Please contact us before placing your order.

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Returns & Complaints

Q: Can I return products?
A: Yes, returns are possible within 14 days of receiving the goods, provided the items are unused and in original packaging. Please contact us before returning.

Q: Who pays the return shipping costs?
A: The customer bears the direct cost of return shipping, unless the return is due to a defect or incorrect delivery.

Q: What if my goods are defective or damaged?
A: Please notify us immediately and send a written complaint within 7 days of receiving the goods. We will arrange a replacement or refund according to our terms.

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Other

Q: Where can I find the Terms & Conditions?
A: Our full General Terms & Conditions (AGB) can be found here.

Q: How can I contact customer service?
A: You can reach us via our contact page or by email at verkauf@europlast.at.