General

Do I need to create an account to order?
No, you can place an order as a guest. However, registering an account allows you to view your order history and manage returns more easily.

Which payment methods do you accept?
We accept bank transfer, invoice (for approved business customers), and other payment methods listed at checkout.

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Shipping & Delivery

How long does delivery take?
Delivery usually takes 3–7 business days after order confirmation, depending on product availability.

What are the shipping costs?
Shipping costs depend on the size, weight, and type of product. Exact costs will be displayed during checkout.

Can I pick up my order myself?
Yes, collection is possible by arrangement. Please contact us before placing your order.

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Returns & Complaints

Can I return products?
Yes, returns are possible within 14 days of receiving the goods, provided the items are unused and in original packaging. Please contact us before returning.

Who pays the return shipping costs?
The customer bears the direct cost of return shipping, unless the return is due to a defect or incorrect delivery.

What if my goods are defective or damaged?
Please notify us immediately and send a written complaint within 7 days of receiving the goods. We will arrange a replacement or refund according to our terms.

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Other

Where can I find the Terms & Conditions?
Our full General Terms & Conditions (AGB) can be found here.

How can I contact customer service?
You can reach us via our contact page or by email at verkauf@europlast.at.